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Privacy Policy

Effective Date:  18 July 2025
Last Updated:  18 July 2025

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At Frenzii Creative Agency (Pty) Ltd, represented by Heléne Geyser, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and purchase our digital social media solutions and/or templates.

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1. Who We Are

Frenzii Creative Agency (Pty) Ltd is a South African company providing social media solutions and templates to customers worldwide.

 

Contact Information:

 

Information Officer (POPIA): Remon Geyser, info@frenzii.co.za

 

2. Information We Collect

 

Personal Information You Provide:

  • Name and email address

  • Country/region

  • Payment information (processed securely through third-party providers)

 

Information Collected Automatically:

  • IP address and location data

  • Device and browser information

  • Website usage data (pages visited, time spent, referring sites)

  • Cookies and similar tracking technologies

 

3. How We Use Your Information

 

We process your personal information for the following purposes:

 

Order Processing & Delivery (Contract Performance):

  • Fulfilling your digital solutions and/or template purchases

  • Sending download links and purchase confirmations

  • Providing customer support

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Business Operations (Legitimate Interest):

  • Website analytics and performance monitoring

  • Fraud prevention and security

  • Business reporting and improvement

 

Marketing Communications (Consent):

  • Sending promotional emails about new templates

  • Product updates and special offers

  • You can unsubscribe at any time

 

Legal Compliance (Legal Obligation):

  • Tax and accounting records

  • Compliance with applicable laws

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4. Information Sharing

 

We do not sell your personal information. We may share limited data with:

 

Service Providers:

  • Payment processors (Yoco, PayFast, Stripe, PayPal)

  • Email service providers

  • Website hosting and analytics services

  • Cloud storage providers

 

Legal Requirements:

  • Government authorities when legally required

  • Law enforcement for fraud prevention

 

Business Transfers:

  • In connection with mergers, acquisitions, or business sales

 

5. International Data Transfers

 

Your personal information may be transferred to and processed in countries outside South Africa, including the United States and European Union. We implement appropriate safeguards including:

  • Standard Contractual Clauses approved by relevant authorities

  • Adequacy decisions where applicable

  • Encryption and security measures during transfer

 

6. Data Retention

 

We retain your personal information only as long as necessary for the purposes outlined above:

  • Purchase records: 7 years (tax/accounting requirements)

  • Marketing data: Until you unsubscribe or 3 years of inactivity

  • Website analytics: 26 months

  • Account information: Until account deletion requested

 

7. Your Rights

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Under POPIA (South Africa):

  • Access your personal information

  • Correct inaccurate information

  • Delete your information (subject to legal requirements)

  • Object to processing

  • Withdraw consent for marketing

  • Lodge complaints with the Information Regulator

 

Under GDPR (EU Customers):

  • All above rights, plus:

  • Data portability

  • Restrict processing

  • Right to be forgotten

 

Under US State Laws (California, Virginia, etc.):

  • Know what personal information we collect

  • Delete personal information

  • Correct inaccurate information

  • Opt-out of sale/sharing (we don't sell data)

 

To exercise your rights: Email info@frenzii.co.za with your request. We'll respond within 30 days.

 

8. Cookies and Tracking

 

We use cookies and similar technologies for:

  • Essential website functionality

  • Analytics (Google Analytics)

  • Security and fraud prevention

 

Managing Cookies: You can control cookies through your browser settings. Some website features may not work if you disable cookies.

 

9. Security

 

We protect your information using:

  • SSL/TLS encryption for data transmission

  • Secure payment processing

  • Regular security updates

  • Access controls and authentication

 

10. Age Restrictions

 

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

 

11. Data Breaches

 

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within the timeframes required by applicable law.

 

12. Changes to This Policy

 

We may update this Privacy Policy periodically. We'll notify you of significant changes by email or prominent website notice. Continued use of our services after changes indicates acceptance.

 

13. Contact Us

 

Privacy Questions: info@frenzii.co.za

 

Complaints:

  • South Africa: Information Regulator (inforegulator.org.za)

  • EU: Your local Data Protection Authority

  • US: Your state's Attorney General office

 

Legal Notices:

 

Limitation of Liability: Our liability for any privacy-related claims shall not exceed the amount you paid for our services, except where prohibited by law.

 

Governing Law: This Privacy Policy is governed by South African law. Any disputes shall be resolved in South African courts, except where consumers have mandatory local jurisdiction rights.

 

Severability: If any provision of this policy is found unenforceable, the remaining provisions continue in full force.

 

This policy complies with the Protection of Personal Information Act (POPIA), General Data Protection Regulation (GDPR), and applicable US state privacy laws.

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